Merchandise Exchange

You may exchange or refund unused merchandise at any Giordano store within 7 days of purchase.

Merchandise will be exchanged or refunded at the original selling price and must be supported with the original receipt and merchandise tag.

Merchandise exchanged after 7 days of purchase without an original receipt will be exchanged at the current selling price, provided it is not used, washed, or altered.

Refunds

Cash refunds can be done within 7 days of purchase provided the merchandise is not used, washed, or altered and has the original merchandise tag and receipt.

Credit card refunds can be done within 7 days of purchase provided the merchandise is not used, washed, or altered. The amount will be credited back to the account within 14 working days.

Gift Vouchers

Giordano gift vouchers can be purchased from any of our stores. Please contact our cashiers for further details.

World Without Strangers – Customer Loyalty Program

Join our WWS program and enjoy exclusive benefits, discounts, and offers. Please ask a member of our sales team for more information.

Extra Services

We provide free length Alterations on Giordano Jeans & Trousers.

For hygienic reasons sale of all innerwear and undergarments are final and will not be exchanged or refunded.