Merchandise Policy

Refund & Exchange Policy

Merchandise can be exchanged or refunded ONLY ONCE at the original selling price at any Giordano store within 7 days of purchase, provided it is not used, washed, or altered.

In case of credit card refunds, the amount will be credited back to the account within 14 working days.

Gift Vouchers

Giordano gift vouchers can be purchased from any of our stores. Please contact our cashiers for further details.

World Without Strangers – Customer Loyalty Program

Join our WWS program and enjoy exclusive benefits, discounts, and offers. Please ask a member of our sales team for more information.

Extra Services

We provide free length Alterations on Giordano Jeans & Trousers.

For hygienic reasons sale of all inner-wear and undergarments are final and will not be exchanged or refunded.